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  • HP SaaS  Free Trial Terms and Conditions

    PLEASE READ CAREFULLY: THIS CUSTOMER AGREEMENT ("Customer Agreement") is between the customer who orders Services ("Customer") and Hewlett-Packard Company ("HP").

    Customer's use of and access to Services is governed by this Customer Agreement, HP's Acceptable Use Policy, and the terms of Customer's Order (collectively referred to as the "Agreement"). This Agreement is the complete and exclusive agreement between Customer and HP regarding its subject matter and supersedes and replaces any agreement, understanding, or communication, whether written or oral, prior or contemporaneous regarding such subject matter. BY USING, DOWNLOADING, INSTALLING, COPYING, OR ACCESSING THE SERVICE, OR BY CHOOSING THE "I ACCEPT" OPTION LOCATED ON OR ADJACENT TO THE SCREEN WHERE THESE TERMS MAY BE DISPLAYED, YOU AGREE TO THE TERMS BELOW. IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF ANOTHER PERSON OR A LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT PERSON OR LEGAL ENTITY TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE, DOWNLOAD, INSTALL, COPY, OR ACCESS THE SERVICE.

    1. DEFINED TERMS. The following words used in this Customer Agreement have the following meanings:

    "Acceptable Use Policy" or "AUP" means HP's Acceptable Use Policy , as HP may amend from time to time.

    "Business Day" means 8:00 a.m.  5:00 p.m. Monday through Friday, United States central time, excluding federal public holidays in the United States.

    "Confidential Information" means information, technology or services disclosed or made available by HP to Customer that Customer should reasonably understand to be confidential, including: (i) unpublished or otherwise not publicly available or accessible prices and other terms of service, audit and security reports, product development plans, data center designs, server configuration designs, services, and other proprietary information or technology; and (ii) information that is marked or otherwise designated as confidential.

    "Data" means any software, online service, feature or technology, data or other Data that Customer, Customer's employees, Customer's contractors, and Customer's customers and end users (collectively, "Service Users") may provide to HP pursuant to this Agreement. Data includes, but is not limited to, any of the foregoing that Service Users (i) upload to the Services, and/or (ii) create and/or modify using the Services.

    "Documentation" means any documentation which HP makes available to Customer and is associated with the Services, including URLs for websites, technical information, policies or terms contained in or linked to by web pages or applications associated with the Services.

    "Feedback" means any and all suggestions, comments, improvements, or other feedback about the Services that anyone provides to HP either directly or indirectly.

    "HP" means Hewlett-Packard Company and its affiliates and subsidiaries.

    "HP Software" means the underlying software products that are provisioned as part of Services.

    "Order" means either: (i) Customer's request for or configuration of Services, where such request for or configuration of Services is made via a web site associated with or part of the Services, or (ii) any other written order (either in electronic or paper form) that HP provides to Customer that describes the Services Customer is purchasing, and that is signed by Customer, either manually or electronically. "Personally Identifiable Information" or "PII" means any data, either alone or in combination with other information, by which a natural person can be identified or located, or that can be used to identify or locate a natural person.

    "Services" means any services, websites, platforms, portals, Documentation, and software associated with this website and any associated services, websites, platform, and portals and any other code or capability provided by HP) described in or provided to Customer .


    2.1 Age. Customer must have the legal capacity to enter into this Agreement. If Customer is entering into this Agreement on behalf of an employer, company, or other legal entity, Customer must have the legal right and authority to enter into this Agreement and bind that entity to this Agreement.

    2.2 Account Creation. Customer must create an account associated with the Services in order to be eligible to receive the Services.


    3.1 Provision of Services. Contingent on HP's acceptance of Customer's Order and subject to this Agreement, HP agrees to provide the Services. HP may change, discontinue, add, modify, re-price or remove features or functionality from the Services from time to time. If Customer has perpetual or term licenses for the HP Software being provisioned as Services, then such licenses shall be deemed in use for the Services. For perpetual licenses Customer may have access to a physical copy of the HP Software during and after the Term. Any software that Customer receives to access the Services will be licensed under the terms of Customer's existing software license agreement at the time of receipt; if at receipt Customer has no existing software license agreement then the end user license accompanying the software will apply to the software.

    3.2 Security. Without limiting Sections 6 and 10, HP will use commercially reasonable efforts to implement reasonable and appropriate security measures to assist Customer to secure Customer's Data.

    3.3 Support.

    Trial support is provided through the ServiceAnywhere on-line community. Here you can find information to help you get started with your trial and post questions for product experts. 

    4. PRIVACY.

    4.1 Collection of PII. Customer's access to the Services is via an HP-controlled website. As such, Customer's interaction with the website, and any PII that may be collected by the website, is governed by the HP Online Privacy Statement;

    4.2 HP Access to Data. The parties acknowledge that the structure of the HP systems used in connection with the Services makes it technically possible for HP to access Data; however, the nature of the Services is such that direct access to Data by HP is not intended. In the event HP is required to access Data, HP will not use or disclose Data to non-HP third parties except: (i) with consent or as otherwise directed or instructed by Customer; (ii) in furtherance of or in connection with performing Services pursuant to this Agreement; (iii) to respond to duly authorized information requests of police, law enforcement, or other governmental authorities; (iv) to comply with any applicable law, regulation, subpoena, discovery request or court order; (v) to investigate and help prevent security threats, fraud, or other illegal, malicious, or inappropriate activity; (vi) to enforce/protect the rights and properties of HP or its affiliates or subsidiaries; or (vii) with the prior informed consent of the data subject about whom the PII pertains.

    4.3 Data Controller. Customer is and shall remain the data controller of the Data it uploads or provides as part of the Services. HP is a service provider to Customer and has the role of data processor. HP does not own or otherwise act as data controller of the Data. Customer acknowledges that HP may store and could or may access business contact information and the data that Customer enters into HP's SaaS infrastructure from countries other than the country from which Customer entered such data.

    4.4 Cross Border Data Transfers. For Customers that are required to comply with international data protection laws and regulations governing the international or cross-border data transfer of PII, please be advised that: (i) the data centers in which the infrastructure for that portion of the Services and Content associated with the content delivery network option are housed are located globally. Any obligations of HP pursuant to this Agreement may be performed by any HP company, subsidiary, affiliate or authorized third party worldwide.


    5.1 Use and Access. Subject to the terms and conditions of this Agreement, for the duration of the term of this Agreement, HP hereby grants Customer a non-exclusive, non-transferable, non-sublicensable (except to the extent required to exercise rights under Section 5.1(ii)), revocable license in the Services solely to use and access the Services for internal purposes. HP may modify the Services at any time.

    5.2 Resale of Services. Customer may not resell the Services to Customer's customers and end users.


    6.1 Obligations. Customer agrees to do each of the following: (i) comply with all applicable laws, rules and regulations, including those regarding data privacy, copyright, and export control, the Digital Millennium Copyright Act, and the terms of this Agreement; (ii) pay the fees for the Services when due; (iii) use reasonable security precautions for providing access to the Services by its employees or other individuals to whom Customer provides access including private keys and other security options; (iv) cooperate with HP's reasonable investigation of outages, security problems, and any suspected breach of this Agreement; (v) comply with all license terms or terms of use for any software, service or website that Customer uses or accesses when using the Services; (vi) give HP true, accurate, current, and complete information when establishing Customer's account associated with the Services ("Account Information"); (vii) keep Customer's billing contact and other Account Information up to date; (viii) be responsible for the use of the Services or Customer Offering by Customer, Service Users, any person to whom Customer has given access to the Services, and any person who gains access to Services; or (ix) use commercially reasonable efforts to prevent unauthorized access to or use of the Services and immediately notify HP of any known or suspected unauthorized use of Customer's account, the Services, or any other breach of security; (x) where Customer resells Services as permitted under this Agreement, Customer must enter into an agreement with Customer's customers and end users that shall include the relevant terms of this Agreement and release HP from any and all liability for damages or losses Customer's customers or end users may incur as a result of using the Services; (xi) unless expressly authorized by HP, use the most current version of the Services or any portion thereof; and (xii) where Customer provides a Customer Offering, Customer must enter into an agreement with Customer's customers or end users that shall include the relevant terms of this Agreement and release HP from any and all liability for damages or losses Service Users may incur as a result of using the Services or Customer Offering.

    Customer may not use the Services in any situation where failure or fault of the Services could lead to death or serious bodily injury of any person, or to physical or environmental damage. For example, Customer may not use, or permit any other person to use, the Services in connection with aircraft or other modes of human mass transportation, nuclear or chemical facilities, or Class III medical devices under the Federal Food, Drug and Cosmetic Act. In the event of a dispute between HP and Customer regarding the interpretation of applicable law or this Agreement, HP's reasonable determination shall control.

    6.2 Representations and Warranties. Customer represents and warrants it has the full power and authority to enter into this Agreement and to grant HP the rights granted herein.

    6.3 Confidentiality. Customer agrees not to use HP's Confidential Information except in connection with Customer's authorized use of the Services. Customer agrees not to disclose HP's Confidential Information to any third person or party for a period of five (5) years following the termination or expiration of this Agreement except where the Confidential Information: (i) was in Customer's possession prior to receipt from HP; (ii) is publicly known or readily ascertainable by proper means; (iii) is rightfully received by Customer from a third party without a duty of confidentiality; (iv) is disclosed by HP to a third party without a duty of confidentiality on the third party; (v) is independently developed or learned by Customer; or (vi) is disclosed by Customer with HP's prior written approval. Customer will provide reasonable prior notice to HP and will request a protective order if Customer is required to reveal the Confidential Information under a subpoena, court order or other operation of law.


    Not Applicable for free trials.


    8.1 All Intellectual Property Rights existing prior to the Effective Date shall belong to the party that owned such rights immediately prior to the Effective Date. Except as provided in Section 8.2 below neither party shall gain by virtue of this Agreement any rights of ownership of Intellectual Property Rights owned by the other. For purposes of this Agreement, "Intellectual Property Rights" means copyrights, patents, trademarks or other intellectual property rights owned by a party.

    8.2 Feedback. HP shall own all right, title and interest in and to the Feedback. Customer hereby irrevocably assigns to HP all right, title, and interest in and to the Feedback and agrees to provide HP with any assistance HP may request to document, perfect, and maintain HP's rights in the Feedback.


    9.1 Term. The term of this Agreement shall commence on the date that HP first accepts Customer's Order and shall continue until terminated as provided in this Section 9.

    9.2 Suspension. HP may suspend provision of Services to Customer without liability if:

    (i) HP reasonably believes that the Services are being used (or have been or will be used) by Customer in violation of this Agreement;

    (ii) Customer does not cooperate with HP's investigation of any suspected violation of this Agreement;

    (iii) HP believes that Services provided to Customer have been accessed or manipulated by a third party without Customer's consent or in violation of this Agreement;

    (iv) HP reasonably believes that suspension of the Services is necessary to protect HP's network, HP's other customers, or others in general;

    (v) A payment for the Services is overdue by more than thirty (30) days;

    (vi) The continued use of the Services by the Customer may adversely impact the Services or the systems or Data of HP or any other HP customer;

    (vii) HP reasonably believes that the use of the Services by Customer may expose HP, its affiliates, or any third party to liability; or

    (viii) suspension is required by law.

    HP will give Customer reasonable advance notice of a suspension under this Section 9.2 and a chance to cure the grounds on which the suspension are based, unless HP determines, in HP's reasonable commercial judgment, that either suspension on shorter or contemporaneous notice or immediate suspension without notice is necessary to protect HP, its other customers, or any third party from operational, security, or other risk or the suspension is ordered by a court or other judicial body. If the suspension was based on Customer's breach of Customer's obligations under this Agreement, then HP may continue to charge Customer the fees for the Services during the suspension, and may charge Customer a reasonable reinstatement fee upon reinstatement of the Services, which shall be at HP's sole discretion.

    9.3 Termination for Convenience. Customer may terminate this Agreement for convenience at any time. If Customer terminates this Agreement for convenience, Customer shall pay HP all amounts that would otherwise be due within forty-five (45) days after such termination. HP may terminate this Agreement for convenience at any time upon thirty (30) days advance written notice.

    9.4 Free Trials. HP may terminate a Free Trial under this Agreement immediately without notice at HP's sole discretion.

    9.5 Termination for Breach. HP may terminate this Agreement if: (i) HP discovers that the information Customer provided to HP about Customer's proposed use of the Services was materially inaccurate or incomplete; (ii) if Customer is an individual and was not at least 18 years old or otherwise did not have the legal capacity to enter into this Agreement at the time Customer submitted the Order for Services, or if Customer is an entity or fiduciary, the individual submitting the Order for Services for Customer or the end user did not have the legal right or authority to enter into this Agreement on behalf of the person represented to be the customer; (iii) Customer payment of any invoiced amount is overdue, and Customer does not pay the undisputed overdue amount within thirty (30) days of HP's written notice; (iv) Customer uses the Services in violation of this Agreement and fails to remedy the violation within thirty (30) days of HP's written notice; (v) Customer uses the Services in violation of this Agreement and, in HP's reasonable commercial judgment, termination is necessary to protect HP, its other customers, or any third party from operational, security, or other risk; (vi) Customer's account has been suspended for thirty (30) days or more; or (vii) Customer fails to comply with any other provision of this Agreement and does not remedy the failure within thirty (30) days of HP's notice to Customer describing the failure. HP will give Customer written notice of termination under this Section 9.5 unless HP determines, in HP's reasonable commercial judgment, that immediate termination without notice is necessary to protect HP, its other customers, or any third party from operational, security, or other risk. Customer may terminate this Agreement for breach upon written notice to HP if HP materially fails to meet any other obligation stated in this Agreement and does not remedy that failure within thirty (30) days of Customer's written notice describing the failure.

    9.6 Access to Data. Unless Customer requests deletion of Data, Customer will have access to Data following termination or expiration of this Agreement for at least fourteen (14) days after the effective date of termination or expiration, and HP shall not be liable to Customer for any damages or losses Customer may incur as a result of not having access to Data.

    9.7 Effect of Termination. Upon expiration or termination of this Agreement, Customer must return or, at HP's request, destroy any portion of the Services in Customer's possession. HP will have no obligation to provide any transition services or access to data except as expressly stated in Section 9.6 above.

    9.8 Survival. All provisions that by their nature are intended to survive expiration or termination of this Agreement shall survive expiration or termination of this Agreement.

    10. UNAUTHORIZED ACCESS OR USE OF THE SERVICES. HP is not responsible to Service Users or any third party for unauthorized access to or the unauthorized use of the Services by a third party.

    11. DISCLAIMERS. HP does not promise that the Services will be uninterrupted, error-free, or completely secure. Customer acknowledges that there are risks inherent in Internet connectivity that could result in the loss of privacy, confidential information, and/or property. HP has no obligation to provide security other than as stated in this Agreement. To the extent permitted by law, HP disclaims any and all warranties, statutory or otherwise, not expressly stated in this Agreement, including the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. Customer is solely responsible for the suitability of the services chosen. The Services are provided "AS IS". Any voluntary activities HP may perform for Customer at Customer's request and without any additional charge are provided "AS IS". This Agreement states all remedies for warranty claims.

    12. INDEMNIFICATION. If HP, HP employees, agents, affiliates, subsidiaries, or suppliers (the "HP Indemnitees") are faced with a legal claim by a third party arising out of Service User's actual or alleged gross negligence, willful misconduct, violation of law, failure to meet the security obligations required by this Agreement, misappropriation or infringement of a third party's intellectual property right, or violation of this Agreement ("Third Party Claim"), then Customer will pay the cost of defending the claim (including reasonable attorney fees) and any damages, award, fine, settlement, or other amount ("Losses") that is imposed on the HP Indemnitees as a result of the claim. Customer will hold HP harmless from and against any and all Losses arising out of or in connection with any Third Party Claim. Customer's obligations under this Section 12 include claims arising out of the acts or omissions of Customer employees, any other person to whom Customer has given access to the Services and any person who gains access to the Services as a result of Customer's failure to use reasonable security precautions, even if the acts or omissions of such persons were not authorized by Customer. If Customer resells the Services as permitted under this Agreement or provides a Customer Offering, Customer's obligations under this Section 12 stated above also include any claim brought by Customer's customers and end users arising out or related to: (i) Customer's Data; and (ii) Customer's customers or end user's use of the Customer Offering, Services or Data; and/or (iii) loss of or damage to Customer's customers' or end users' Data. If any portion of the Content is, or is in Customer's opinion is likely to be, held to constitute an infringing item, Customer shall at its election and expense either: (i) procure the necessary rights to that portion of Content alleged to be infringing; (ii) replace the alleged infringing portion with a non-infringing equivalent; (iii) modify the alleged infringing portion to make it non-infringing; or (iv) immediately terminate the use of the allegedly infringing portion of the Content.

    In connection with any Third Party Claims pursuant to this Section 12, HP will (i) give Customer prompt written notice of such claim; and (ii) cooperate reasonably with Customer (at Customer's expense) in providing information in connection with Customer's payment of the defense of such claim and Losses arising out of such claim.


    14. THIRD PARTIES. There are no third party beneficiaries to this Agreement, meaning that third parties do not have any rights against either HP or Customer under this Agreement.


    15.1 Changes to this Agreement. HP may modify this Agreement at HP's sole discretion. Any such modified Agreement shall be posted here or as provided in Section 15.3. Any such changes made during the term of this Agreement will become effective thirty (30) days after the date HP posts, links to, or provides notice of such modified Agreement. Customer's continued use of the Services after such thirty-day period shall constitute acceptance of such modified Agreement. Notwithstanding the foregoing in this Section 15.1, if HP lowers any fees, such change in fees shall be effective immediately upon such change being posted here or as provided in Section 15.3.

    15.2 Acquired Rights Directive. If Customer employees or third parties who have been contracted by Customer for rendering contractually agreed services that are in all material respects equivalent to the Services, such that prior to the beginning of this Agreement Customer must assert the transfer of their employment relationship or claims thereto against HP under EU Directive 2001/23/EC or similar national legislation, Customer shall use its best efforts to lawfully either prevent the transfer of the employment relationship or to hold off such claims. Customer shall hold harmless and indemnify HP from all prosecution costs incurred in connection with the transfer prevention as well as from any compensation payments to the employee and fees for any external legal counsel, as well as any and all incurred costs and financial claims of the employee or third party that arise from or are due to a claim of further employment or re-employment. These expenses include costs or salary, health insurance, social security contributions, voluntary and legal pension contributions, company pension scheme, pension funds and any severance costs in line with HP's standard generally-applicable policy.

    15.3 Notices. Customer routine communications regarding the Services should be via the contact information displayed on HP SaaS Service Operations Center contact page.

    15.4 Export laws. HP reserves the right to locate the infrastructure for providing the Services in any country or location permitted under applicable laws and regulations. Data Customer, or any third party authorized by Customer, sends to or through the Services may be subject to US and other national export and import laws and regulations. If Customer, or any third party authorized by Customer, chooses to use these Services, Customer and any third party authorized by Customer do so on their own initiative and are responsible for compliance with all applicable laws and regulations, and for obtaining required export and import authorizations, where applicable. Customer, and any third party authorized by Customer, may not, in violation of applicable laws and regulations, transfer, or authorize the transfer, of any Services (a) into U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders or Entity List of proliferation concern, or the U.S. State Department's Debarred Parties List. By using these Services, Customer represents and warrants that Customer or any third party authorized by Customer is not located in, under the control of, or a national or resident of any such country, or is included on any such government list. In addition, Customer, and any third party authorized by Customer, may not use the Services for the development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles, in a country listed in Country Groups D: 4 and D: 3, as set forth in Supplement No. 1 to the Part 740 of the United States Export Administration Regulations. Customer, and any third party authorized by Customer, will not transfer to or through the Services any data, materials or other items controlled for export under the International Traffic in Arms Regulations ("ITAR"), US Export Administration Regulations ("EAR"), or other applicable regulations (such data, materials or other items, the "Controlled Data") unless prior written authorization has been received from HP, and (i) Customer, and any third party authorized by Customer, has provided HP not less than 10 days' prior written notice that Controlled Data will be transferred to or through the Services and (ii) where necessary, Customer, and any third party authorized by Customer, have received prior written authorization from the U.S. Government and /or other national authorities to transfer the Controlled Data to HP. Customer is responsible, and will reimburse HP, for all costs, expenses or damages incurred by HP in connection with Customer, and any third party authorized by Customer, transfer of Controlled Data. If Customer has questions concerning these requirements or requires special solutions to comply with applicable export/import laws and regulations, Customer should contact Customer's Hewlett Packard account manager.

    15.5 Assignment/Subcontractors. Customer may not assign Customer rights and/or delegate Customer obligations under this Agreement without HP's prior written consent. This Agreement will be binding on and inure to the benefit of Customer's and HP's respective permitted successors and permitted assigns. However, HP may use third party service providers or any affiliate or subsidiary to perform all or any part of the Services.

    15.6 Force Majeure. Neither HP nor Customer will be in violation of this Agreement if the failure to perform the obligation is due to an event beyond either party's control, such as significant failure of a part of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorism, or other events of a magnitude or type for which precautions are not generally taken in the industry.

    15.6 Governing Law, Lawsuits. This Agreement is governed by the laws of the State of New York, exclusive of any New York choice of law principle that would require the application of the law of a different jurisdiction, and the laws of the United States of America, as applicable. This Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Exclusive venue for all disputes arising out of this Agreement shall be in the state or federal courts in New York County, New York, and the parties each agree not to bring an action in any other venue. Customer waives all objections to this venue and agrees not to dispute personal jurisdiction or venue in these courts. Each party agrees that it will not bring a claim under this Agreement more than two years after the time that the claim accrued.

    15.7 Some Agreement Mechanics. This Customer Agreement may have been incorporated into Customer Order by reference to a page on the HP website. HP may reject any Order in HP's sole discretion. HP's provisioning of the Services shall be deemed HP's acceptance of the Order.

    If there is a conflict between the terms of the Customer Agreement, the AUP, or the Order, the documents will govern in the following order: Customer Agreement, the Acceptable Use Policy, and the Order. If any part of this Agreement is found unenforceable by a court or other tribunal, the rest of this Agreement will nonetheless continue in effect, and the parties agree that any court or other tribunal may reform the unenforceable part if it is possible to do so consistent with the material economic incentives of the parties resulting in this Agreement. The captions in this Customer Agreement are for convenience only and are not part of this Customer Agreement. The use of the word "including" in this Customer Agreement shall be read to mean "including without limitation."

    15.8 Relationship of the Parties. The parties' relationship is that of independent contractors and not business partners. Neither of the parties is the agent for the other, and neither party has the right to bind the other on any agreement with a third party.

    15.9 No Waiver. HP's failure to exercise or delay in exercising any of its rights under this Agreement will not constitute a waiver, forfeiture, or modification of such rights. HP's waiver of any right under this Agreement will not constitute a waiver of any other right under this Agreement or of the same right on another occasion. HP's waiver of any right under this Agreement must be in writing.

    15.10 Severability. If any provision in this Agreement is held invalid or unenforceable by a body of competent jurisdiction, such provision will be construed, limited or, if necessary, severed to the extent necessary to eliminate such invalidity or unenforceability. The remaining provisions of this Agreement will remain in full force and effect.